Refund & Cancellation Policy
Last updated: March 2026 | SDSol Technologies LLC
Overview
SDSol Technologies LLC ("SDSol", "we", "us") provides custom software development, mobile application development, IoT software development, web development, and related professional technology services directly to clients under signed contracts. All services are delivered under a Statement of Work (SOW) that defines scope, milestones, deliverables, and payment terms agreed upon by both parties prior to project commencement.
Because our services involve custom-built work tailored specifically to each client's requirements, our refund and cancellation policy reflects the nature of professional services engagements.
How Billing Works
All SDSol projects are billed in structured milestone payments:
- Discovery / Consultation Fee: A fixed fee charged at project initiation to cover requirements gathering, research, and project scoping. This fee is non-refundable once the discovery session has been completed.
- Project Deposit (typically 25–50%): Due upon signing of the Statement of Work. This deposit secures your project slot and covers initial design and architecture work. Non-refundable once work has commenced.
- Milestone Invoices: Invoiced upon completion and client acceptance of each defined project milestone (e.g., wireframes approved, backend complete, QA passed). Payment is due within the terms stated in the SOW.
- Final Payment: Due upon project delivery and client acceptance of the final deliverable, prior to handoff of source code, credentials, or deployment.
Refund Eligibility
Non-Refundable Payments
The following payments are non-refundable once work has commenced on the associated milestone:
- Discovery and consultation fees
- Project deposits, once project work has begun
- Milestone payments, once the milestone deliverable has been accepted by the client
- Any payments for completed and delivered work
Potentially Refundable Payments
The following may be eligible for a full or partial refund at SDSol's discretion:
- Project deposits where no work has commenced and the project has not been scheduled
- Milestone payments for work that was not delivered within the agreed timeline due to SDSol's fault
- Payments made in error (duplicate charges, incorrect amounts)
Project Cancellation
Client-initiated cancellation: If a client cancels a project after work has commenced, SDSol will invoice for all work completed up to the cancellation date, calculated at our standard hourly rate. Any unused portion of a milestone payment that exceeds the value of completed work may be refunded.
Project pause requests: Clients may request to pause a project. SDSol will accommodate reasonable pause requests with at least 5 business days' notice. Projects paused for more than 30 days may be subject to a re-engagement fee upon restart.
Scope changes: Changes to the agreed scope of work require a signed Change Order. Additional scope is billed separately and does not affect the original SOW payment schedule.
SDSol-initiated cancellation: In the rare event SDSol must cancel a project, all unearned payments will be refunded within 10 business days.
Post-Launch Support
All projects include a 30-day post-launch support period covering bug fixes for issues directly related to the delivered scope. Support beyond this period is available under a separate maintenance agreement. Refunds are not available for post-launch support services once support hours have been utilized.
Dispute Resolution
If you believe a charge was made in error or have a concern about a payment, please contact us at [email protected] within 30 days of the charge. We are committed to resolving billing disputes promptly and fairly. Please do not initiate a chargeback before contacting us — we will work with you directly to resolve any issue.
Contact
Legal Name: SDSol Technologies LLC
Address: 1200 Brickell Ave STE 1260, Miami, FL 33131
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST